Progressive FAQ


How can I reach customer services outside of our normal business hours?

Customer Service 24/7

  • Personal: 1-800-776-4737
    When you call, press:
    1. To report an accident or make a claim
    2. For billing or policy changes
    3. To get a quote or buy a policy
    4. For roadside assistance
    6. To speak with a Spanish-speaking representative

Can I pay online?

Yes, go to this Progressive Insurance link to access your account.

Where can I mail my payment?

Make all checks/Money Orders payable to Progressive Insurance. 

Money Order/Cashiers Check Payments
Progressive Insurance
Attn: Cash Processing
P.O. Box 94561
Cleveland, OH 44101-4561

General Payments (Include policy Number on checks)

Progressive Insurance
DEPT 0561
Carol Stream, IL 60132-0561

I have my policy and it says “this is not a bill”, when will I get a bill?

Progressive, will mail any bills 15 days before they are due.
If you haven’t received a bill and your payment is due, please contact our office.

I have a billing question. How do I go about getting it answered?

Please contact us if you have a billing question.

I just had an accident or other claim.  How do I file a claim?

1. You can direct report to Progressive by calling anytime  1-800-776-4737
2. You can also contact our office.

Where can I get Auto Identification card(s) for my Safeco Insurance Company Automobile policy?

Replacement cards can be obtained from Progressive .
We can provide these cards to you by US mail, fax or email for printing.

I need to make a change on my current Safeco policy.  How do I go about doing that?

You can email our staff or call our office.

Does Safeco Insurance allow me to pay my insurance premiums by monthly bank draft?


I have misplaced my current policy.  Where can I get a copy of my policy?

You can request a copy of your policy by contacting our office.

How long do I need to keep expired insurance policies?

If you have not had any claims, then you only need to keep your current policy.  If you have had a claim, then you may want to keep the copy of the policy that covers the date of your loss until the claim has been settled.  After that you should only need your current policy.

I need to cancel my Safeco Insurance company insurance policy.  What do I need to do?

We are required to send in a cancellation request to terminate your policy with Progressive.
You will need to physically sign a cancellation request form for us to send to them.  Please contact our office.