Where can I send my payment by mail?
PO Box 45126
Jacksonville, FL 32232-5126
Include your Account Number or Policy on your check/money order.
Can I pay online?
Yes, go to this Stillwater Insurance link to access your account.
I have my policy and it says “this is not a bill”, when will I get a bill?
Stillwater, will mail any bills 10 or more days before they are due.
If you haven’t received a bill and your payment is due, please contact our office.
I have a billing question. How do I go about getting it answered?
Please contact us if you have a billing question.
I just had an accident or other claim. How do I file a claim?
1. You can direct report claims to Stillwater (Open 24/7) by calling anytime (800) 220-1351
2. You can also contact our office during business hours.
Where can I get Auto Identification card(s) for my Safeco Insurance Company Automobile policy?
Replacement cards can be obtained from Stillwater .
We can provide these cards to you by US mail, fax or email.
I need to make a change on my current Safeco policy. How do I go about doing that?
You can email our staff or call our office.
Does Safeco Insurance allow me to pay my insurance premiums by monthly bank draft?
Yes. Please go to Stillwater’s website and register to pay by bank draft.
I have misplaced my current policy. Where can I get a copy of my policy?
You can request a copy of your policy by contacting our office.
How long do I need to keep expired insurance policies?
If you have not had any claims, then you only need to keep your current policy. If you have had a claim, then you may want to keep the copy of the policy that covers the date of your loss until the claim has been settled. After that you should only need your current policy.
I need to cancel my Stillwater Insurance company insurance policy. What do I need to do?
We are required to send in a cancellation request to terminate your policy with Stillwater.
You will need to physically sign a cancellation request form for us to send to them. Please contact our office.